Shipping & Return Policy
Everything you need to know about shipping and returns at Trybz
Shipping Policy
We strive to provide the best shopping experience for our customers worldwide. Please carefully review our shipping policy to understand how we handle shipping for your orders.
Shipping Charges
Shipping fees are calculated based on:
- Your location (country/region)
- The total weight of items purchased
The exact shipping cost will be displayed at checkout before you complete your purchase.
Shipping Times
Processing Time:
- Orders are typically processed within 1–3 business days
- Please note that processing times may vary during peak seasons or sales
Delivery Time:
- Delivery times within Canada takes between 3-7 days
- International deliveries takes between 7-21 days
International Shipping
- We ship to most countries around the world!
- International shipping costs and delivery times depend on your country and the total items in your order
- Customs and import duties (if applicable) are the responsibility of the customer
Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with a tracking number
- Use this tracking number to monitor the status of your shipment
Additional Information
- If a package is returned due to an incorrect address or refusal to pay duties, the customer will be responsible for the return shipping fee
- Refunds for returned packages will exclude the original shipping cost
- Shipping rates are subject to change based on carrier fees
- Free shipping promotions may be available periodically—check our website for current offers
Return Policy
We value your support and are committed to providing high-quality products you'll love. Please read our return policy carefully before making a purchase.
No Returns at This Time
At Trybz, all sales are final. We currently do not accept returns or exchanges for any items, including:
- Apparel
- Accessories
- Sale or discounted items
We encourage you to carefully review product descriptions, sizes, and photos before completing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, we sincerely apologize. Please notify us within 7 days of receiving your order by emailinginfo@trybz.ca
Include the following in your email:
- Your order number
- A detailed description of the issue
- Clear photos of the damaged or defective item
Our team will review your case and offer a resolution, which may include a replacement or store credit.
Need Help?
For any questions or concerns regarding your purchase, our Customer Support team is here to help.
Thank you for understanding and for supporting Trybz. We appreciate your business!
Subscribe to newsletter
Get latest updates about new arrivals and discount deals